Patient Surveys
Published Date: April 15, 2025
POSITIVE PATIENT CARE TOOL: HELPING PRACTICES BETTER UNDERSTAND PATIENT NEEDS AND EXPERIENCE
Patient surveys help determine satisfaction levels for patients of NCODA member practices with medically integrated pharmacies (MIP). Since 2017, NCODA has been collecting survey data as a standardized method of benchmarking patient satisfaction in an MIP compared with other services in the industry. Published results as of March 2024, the survey identified a 93.1 Net Promoter Score (NPS)* average for MIPs. In addition, 97% of patients state they would prefer to fill their oral oncology and/or supportive care medications at their MIP vs. an external mail-order specialty pharmacy.
Please view the example surveys below and contact NCODA to get your practice involved in collecting this important data that supports the MIP model.
*Net Promoter Score (NPS) is a metric used to identify overall customer satisfaction and loyalty.